Introduction
Rescom Technologies Ltd is committed to treating every customer with transparency, honesty, and fairness at every stage of their relationship with us. This Consumer Protection Policy sets out the principles and rules that govern how we treat our customers and the specific protections we provide. These principles apply to all Rescom customers globally.
OUR CONSUMER PROTECTION PRINCIPLES
Principle 1: Equitable and Fair Treatment
Rescom treats every customer equitably, honestly, and fairly at all stages of the relationship regardless of the size of operation, location, package tier, or any other characteristic. We do not discriminate between customers on any basis.
Principle 2: Disclosure and Transparency
All pricing is published openly on our website. There are no hidden fees. Any changes to pricing or terms are communicated clearly and in advance.
Principle 3: Education and Awareness
Rescom provides customers with an AI-powered knowledge base, onboarding guidance, and ongoing support to help them get the most from the platform and make informed decisions.
Principle 4: Professional Conduct
Our support team is available 24 hours a day, 7 days a week, with a guaranteed response time of 30 minutes via chat.
Principle 5: Protection Against Fraud and Misuse
Rescom implements SOC 2 Type II compliance, PCI DSS compliance, end-to-end encryption, multi-factor authentication, role-based access control, and real-time anomaly detection powered by Hyduri AI.
Principle 6: Protection of Data and Privacy
Customers own their data at all times. Rescom is GDPR compliant. Rescom never sells customer data and never shares it with third parties for marketing purposes.
Principle 7: Complaints Handling
Every complaint is acknowledged, investigated, and resolved fairly and promptly. Full details in the Complaints Handling section below.
Principle 8: Fair Competition
All pricing, features, and package details are published openly to enable informed comparisons. We do not use misleading marketing or deceptive sales practices.
Principle 9: Third Party Services
Rescom ensures all third-party providers including Stripe meet appropriate standards of service and data protection. Rescom remains responsible for the customer experience regardless of third-party involvement.
Principle 10: Conflict of Interest
Our pricing, product decisions, and customer communications are made in the best interests of our customers.
SPECIFIC CONSUMER PROTECTIONS
Transparent pricing
No setup fees. No implementation fees. No hidden charges. The price shown is the price you pay.
No price increases without notice
At least 30 days written notice by email before any price change. Lifetime price lock customers are never subject to price increases on their locked package.
Free month
Every new subscription begins with one free month. No credit card required to start.
30-day progress guarantee
In your first 30 days you will find a cost leak you never knew existed, close your day in minutes not hours, and see your entire operation clearly for the first time. If not — full refund of subscription and hardware. No questions asked.
Cancellation rights
Cancel at any time without penalty from account settings or by emailing info@rescom.com.
Data ownership and portability
You own all your data. Export at any time using the tools in the platform. 90-day export window after cancellation before deletion.
Right to documentation
Copies of all terms, policies, agreements, and data provided within 5 business days on request.
Service availability
99.99% uptime target. Credits applied automatically for significant disruptions without requiring a claim.
Non-discrimination
All customers receive the same standard of service regardless of any characteristic.
COMPLAINTS HANDLING
How to submit a complaint:
In-platform chat — 24/7, response within 30 minutes
Email — info@rescom.com
Contact form — rescom.com/contact
What happens when you submit a complaint:
Acknowledgement and reference number provided immediately.
Full written response within 5 business days.
Corrective action taken where complaint is upheld.
Escalation:
Email info@rescom.com with subject line "Complaint Escalation — [Reference Number]"
Response within 3 business days.
Record keeping:
All complaints and resolutions documented and retained for a minimum of 5 years.
AMENDMENTS
Customers notified of significant changes at least 30 days before they take effect.